Email support
The fastest way to reach a human. We typically reply within one business day.
support@gettowit.com →Contact form
Prefer to write it all out? Send us the details and we'll follow up by email.
Open the contact form →Safety & emergencies
If you're in immediate danger, call 911. The app's Safety Center puts 911, your emergency contact, and your insurer one tap away.
Learn about safety →Drivers
Questions about verification, payouts, or your driver dashboard? We've got you covered.
For drivers →Common questions
How do I request a tow?
Open the app, choose your roadside issue, and confirm your location. Towit matches you with a nearby verified driver and shows their live ETA right away.
How do payments work?
Payment is handled securely in-app with transparent, upfront pricing. You'll see the total before the job begins.
How does driver verification work?
Verified drivers complete a third-party identity and background check, including motor vehicle and criminal history screening, and carry their own commercial insurance.
Is Towit available 24/7?
Yes — you can request help any time of day or night, every day of the year, wherever verified drivers are available.